Amazon has quietly removed its new AI-generated season recaps from Prime Video following backlash from viewers who spotted glaring factual errors. The company launched the “Video Recaps” feature just last month, promising a quick and easy way for fans to remember key plot points before diving into a new season. However, the technology failed to deliver accurate results, leading to confusion rather than clarity.
The issue came to light when fans watched a recap generated for the hit series Fallout. Viewers quickly noticed that the AI-narrated summary contained false information about the plot, timeline, and the show’s fictional setting. Instead of helpful context, the tool provided hallucinatory details that contradicted the series’ actual events.
When Amazon first announced the tool, they explained that users could watch these summaries via the “Extras” tab on web browsers or through a dedicated “recap button” on the show’s main page. As of now, those options have vanished. If you visit the page for Fallout season two, the video is nowhere to be found. The removal is widespread across the entire initial test group. Amazon has stripped the feature from other major titles, including Bosch, Upload, The Rig, and Tom Clancy’s Jack Ryan.
Engadget reached out to Amazon to clarify if this is a temporary fix or a permanent removal, but the company has not yet provided a statement. This incident highlights the ongoing struggle tech giants face when rushing to integrate generative AI into consumer products. This isn’t Amazon’s first stumble in this arena; the company previously faced heavy criticism for using AI to generate English dubs for select anime titles. They pulled that feature as well after users complained about the jarring, unnatural quality of the voices.
Despite these public setbacks, Amazon seems determined to weave artificial intelligence into its ecosystem. The company currently keeps a feature active that writes summaries for lengthy book series on the Kindle Store. However, video content is a much harder challenge. For the moment, Amazon has decided that no recap is better than a wrong one, stepping back to fix the technology before trusting it with their biggest shows again.
