Amazon appears to be returning to normal after a frustrating afternoon of technical glitches. Shoppers trying to use the site earlier today ran into several major problems, including hidden prices, broken product pages, and broken login screens.
The trouble started around 2:00 PM Eastern Time. That is when the outage tracking site DownDetector saw a massive spike in user complaints. People took to social media to report that they couldn’t see how much items cost or that they were completely locked out of their accounts.
For a few hours, the shopping experience was chaotic. Even if the homepage loaded, clicking on a specific item often led to a dead end. Many shoppers simply received a blank screen with an error message reading, “Sorry, something went wrong on our end.”
By early evening, the situation seemed much better. As of 5:56 PM ET, the number of complaints dropped significantly. Reporters testing the site found that the homepage loaded quickly, product pages worked, and prices displayed correctly once again.
Amazon acknowledged the mess while they were working to fix it. “We’re sorry that some customers may be experiencing issues while shopping,” the company said in a statement. They also posted on X to assure angry buyers that their team was aware of the bug and actively searching for a solution. However, they have not yet officially announced that the site is 100 percent fixed.
These kinds of crashes are a huge deal for Amazon, but they usually happen differently. In the past, when Amazon experienced major outages, it was often tied to Amazon Web Services (AWS), its massive cloud computing division. A big AWS crash in late 2025 famously took down huge chunks of the internet, including Snapchat and Amazon’s own Alexa devices.
What makes this latest glitch unusual is that it only seemed to affect the main retail website, while the broader AWS network stayed online. This suggests the root of the problem was a specific software bug rather than a massive infrastructure failure.
